Auburn University,  August ‘89 – June ‘93

Business Administration

4/2002 – Present

Allegiance Telecom, Inc.

Dallas, TX

Senior Network Engineer

·          LAN/WAN PROFILE:  Compaq Proliant Servers w/ NT 4.0/2000 Advanced Server, Sun Solaris 8.0, Exchange Server 5.5 sp4, SQL 7.0/2000, Compaq DeskPro Workstations w/ XP Pro, ArcServe Enterprise Backup, RightFAX Enterprise Server, SMS Server 2.0,Net I.Q., Clarify, Citrix Metaframe 1.8 & XP, Symantec Security Suite 8.0, Ghost.

·          Level III Network Support.

·          Assisted with LAN\WAN architecture.

·          Responsible for building, configuring, and mounting of all Compaq servers.

·          Architected company wide migration from Win 98, NT 4.0, Win 2000, to XP Pro.

·          Manager of Ghost creation and distribution.

·          Project owner of SMS, Symantec Security Center, Steel Belted Radius. Ghost, Net I.Q., Group Policy.

·          Provided Technical Training to Desktop Support and Helpdesk.

·          Managed acquisition & network migrations. 

·          Document all departmental policies, procedures, and topologies.

·          Administer and maintain Exchange Server.

·          Offer possible network enhancements and upgrades

·          Create inventory/asset management processes.

·          Monitor and maintain LAN security and integrity.

·          Forecast capacity and bandwidth utilization.

·          Provide weekly performance and utilization reports.

·          Assisted with Department Procurement.

·          Considered a “Team Lead”!

12/2001 – 4/2002

Capital One Auto Finance, (Contract)

Plano, TX

Project Engineer

·          LAN/WAN PROFILE:  Compaq Proliant Servers w/ NT 4.0/2000 Advanced Server, Sun Solaris 8.0, Exchange Server 5.5 sp4, SQL 7.0/2000, Compaq Deskpro Workstations w/ 2000 Pro, Cisco Switches & Routers, Checkpoint Firewall, Veritas NetBackup, RightFAX Enterprise Server, Compaq Insight Manager, HP Openview.

·          Project Scope:  Install, test, and manage implementation of Sun StorEdge L700 Tape Library with Veritas NetBackup Datacenter.

·          Built exact copies of all NT\UNIX production servers, matching CPU, Memory, RAID, and Clustering for the purpose of bare metal restore testing.

·          Documented Project Plan for IT Department.

·          Work with Sun and Veritas product support engineers for problem resolution.

·          Provide status/progress reports to company officers.

·          Implemented workflow and process that decreased project length by two months.

·          Resolve application issues not fixed by product specialists.

·          Ensured an open line of communication between managers and engineers.

·          Assisted wherever project needed additional resources.

2/2000 – 7/2001

RC Computing

Garland, TX

Technology Specialist

·          LAN/WAN PROFILE:  Ethernet, xDSL, IBM eServers w/ NT 4.0, Snap Servers, Exchange Server 5.5 sp3, SQL 7.0, IBM Clone Workstations w/ Win9x/2000 Pro, Cisco Switches & Routers, IBM Telephony Server, RightFAX Enterprise Server, What’s Up Gold, IIS, HomeSite, Goldmine, QuoteDesk, Docushare, FlowPort, Text Bridge Pro, PaperPort, MS Office.

·          Managed 2 office moves of 50 individuals, including design of office space layout.

·          Negotiated pricing with vendors for computer equipment, phones and services.

·          Created and implemented processes for new hire and termination system changes.

·          Documented server system design.

·          Set-up and configured multiple Cisco routers and switches for B2B, B2C VPN.

·          Designed standard desktop images for 4 departments.

·          Streamlined support process through the use of a trouble ticketing system.

10/1998 – 2/2000

The Mailbox, Inc.

Dallas, TX

Network Manager

·          LAN/WAN PROFILE: Compaq Proliant Servers w/ NT 4.0, Compaq Deskpro Workstations w/ Win9x/2000 Pro, Exchange Server 5.5 sp3, SQL, MS IIS, Cisco VOIP Telephony System, MAC OS9 Power PC’s, Cisco PIXX Firewall, Cisco Switches & Routers, Shiva LAN Rover, Cisco Secure, Veritas NetBackup, J.D. Edwards, Tivoli, MS Office, Crystal Reports,

·          Designed and upgraded network cabling for 500 stations.

·          Installed and configured Windows 2000 server and clients.

·          Created project plan for future enhancements.

·          Document all departmental policies, procedures, and topologies.

·          Administer and maintain e-mail (including POP3, SMTP, IMAP).

·          Research possible network enhancements and upgrades

·          Configure and install all Cisco products

·          Assist with product development

·          Monitor and maintain LAN security and integrity.

·          Responsible for departmental budgeting, forecasting, staffing, cost control.

9/1997 – 10/1998

Patient Physician Network (PPN)

Plano, TX

Network Manager

• LAN/WAN PROFILE:  IBM NetServers w/ NT 4.0, IBM RISC 6000 Server w/ AIX v4.2, AS400, IBM Firewall for AIX, Exchange Server 5.0, Lotus Notes, IBM 8235 Access Server, IBM PC Workstations w/ Win9x,MS Project, Visio, MS Office.
• Managed all aspect of the MIS department.
• Negotiated pricing with vendors for computer equipment, phones and services.
• Documented Project Plan for IT Department.
• Created and maintained budget for IT department.
• Created and implemented processes for new hire and termination system changes.
• Documented server system design.
• Responsible for employee technology training